Shipping Policy

Last Updated: June 2, 2026

At TieTales, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains our order processing procedures, shipping methods, delivery timelines, shipping charges, and customer responsibilities.

Transit, Handling & Cut-Off Time

Handling Time

All orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

Transit Time

After shipment, orders are typically delivered within:

  • 2–4 business days within the United States.

Delivery estimates may vary due to carrier delays, weather conditions, holidays, or high shipping volumes.

Total Delivery Time

Total delivery time in USA is 3 to 6 Business Days (Monday to Friday)

Daily Cut-Off Time

Orders placed before 5:00 PM Eastern Standard Time (EST) will begin processing on the same business day whenever possible.

Orders placed after the cut-off time will be processed on the following business day.

Time Zone

All order processing and shipping timelines referenced in this policy are based on:

Eastern Standard Time (EST) – United States

Shipping Rates

TieTales charges a flat shipping fee of $25.00 USD per order.

  • Shipping charges are displayed during checkout before payment is completed.
  • Shipping fees are non-refundable unless the return is due to a damaged item, defective product, or an error made by TieTales.
  • Promotional shipping offers may be available from time to time and will be clearly advertised on our website.

Shipping Method

TieTales partners with trusted shipping carriers to ensure reliable delivery.

Orders may be shipped using:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other reputable logistics providers

The carrier selected for your order will depend on destination, package size, and shipping availability.

International Shipping

Currently, TieTales primarily ships within the United States.

If international shipping is offered in the future:

  • Eligible countries will be displayed during checkout.
  • Delivery times will vary by destination.
  • Customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country.
  • TieTales is not responsible for customs delays or charges imposed by local authorities.

Order Adjustments

If you need to make changes to your order after placing it, please contact our customer support team immediately.

Order adjustments may include:

  • Product changes
  • Quantity updates
  • Billing information corrections

While we will do our best to accommodate requests, modifications cannot be guaranteed once order processing has begun.

Changing the Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If you need to update your shipping address:

  • Contact us as soon as possible after placing your order.
  • Address changes can only be made before the order has been shipped.

Once an order has been dispatched, shipping address modifications may no longer be possible.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing:

  • Tracking number
  • Shipping carrier information
  • Tracking link (when available)

Tracking updates may take up to 48 hours to appear in the carrier's system.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate.

If incorrect shipping details are provided:

  • Delivery delays may occur.
  • Additional shipping fees may apply.
  • Orders returned to us due to incorrect addresses may require repayment of shipping costs before reshipment.

TieTales is not responsible for packages delivered to incorrectly entered addresses.

Order Cancellation

Orders may be canceled before shipment.

To request a cancellation, contact customer support as soon as possible after placing your order.

Once an order has been shipped, it cannot be canceled and will instead be subject to our Returns & Refund Policy.

Approved cancellations will be refunded to the original payment method.

Damaged Packages

If your package arrives damaged:

  1. Take photographs of the package and damaged item(s).
  2. Keep all packaging materials.
  3. Contact our customer support team within 48 hours of delivery.

Please include:

  • Order number
  • Description of the damage
  • Clear photos of the package and product

After review, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.

Sales Tax

Applicable sales tax will be calculated and collected where required by federal, state, and local laws.

Sales tax, when applicable, will be displayed during checkout before payment is completed.

Customers are responsible for any taxes, duties, or government-imposed fees applicable to their purchases.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

  • Severe weather conditions
  • Shipping carrier disruptions
  • Public holidays
  • Natural disasters
  • Customs inspections
  • High seasonal demand

Delivery dates are estimates and are not guaranteed.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it:

  • Verify the shipping address provided during checkout.
  • Check with household members, neighbors, or building management.
  • Contact the shipping carrier directly.

If you still require assistance, please contact our support team and we will help investigate the matter.